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FAQ – data


How do I get my access data?

You can request your access data via the start page. If you need help, please con­tact


What is the difference between account and user?

The account cor­re­sponds to the admin­is­tra­tion lev­el — address data and search pro­files are dis­played here. A user is a mem­ber of an account and can man­age pro­files and down­load data deliveries.


I forgot  my password. How do I get access to my customer account again?

You can reset your pass­word at any time on our website.


How do I cancel my account?

You can delete your account at any time via our web­site. Alter­na­tive­ly, you can deac­ti­vate your pro­file to sus­pend one or more deliveries.


How long will my data deliveries be retained?

Your data deliv­er­ies are held per­ma­nent­ly  and can be retrieved at any time.


When will I receive a data delivery?

As a rule, we pro­vide a new data deliv­ery for the rel­e­vant offices every week.


How will I be informed about a data delivery?

You will receive a noti­fi­ca­tion by e‑mail for each deliv­ery that is ready.


How can I view and process my downloaded data deliveries in the DEPAROM Research Client (DRC)?

Vari­ant 1: You receive an ISO image which you can mount and then process in the DRC.

Vari­ant 2: You receive a ZIP: Use the library func­tion to read the data deliv­ery via DRC.


Where can I see the history of my deliveries?

You can view the his­to­ry of your deliv­er­ies in the dash­board or under “Deliv­er­ies” and down­load the deliveries.


What does the price model look like?

You pay 300 Euros per month for all offices. All prices are net prices.


How do I receive my invoice?

We are in the process of com­pil­ing the require­ments for the auto­mat­ic cre­ation of invoic­es for our fron­tend devel­op­ers. Until we are ready, we will send you the invoic­es by email as a PDF file or, if you wish, by post.


Can I resell the documents I receive from my search?

We do not restrict the use of the data after the pur­chase. This gives you the oppor­tu­ni­ty to change, extend or resell the data.

DEPAROM Research Client (DRC)

Can I use the DRC under Windows 10?

The DRC can be used from ver­sion 5.9.1 Build 516 under Win­dows 10 (32-/64Bit).


Can I view the data delivery offline?

After down­load­ing, you can view your data deliv­ery offline at any time using the DEPAROM Research Client (DRC) provided.


Can I view the data delivery online?

At the moment we can­not offer you an online ver­sion of the DRC — but we are cur­rent­ly work­ing on it.