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FAQ – data


How do I get my access data?

You can request your access data via the start page. If you need help, please contact


What is the difference between account and user?

The account corresponds to the administration level – address data and search profiles are displayed here. A user is a member of an account and can manage profiles and download data deliveries.


I forgot  my password. How do I get access to my customer account again?

You can reset your password at any time on our website.


How do I cancel my account?

You can delete your account at any time via our website. Alternatively, you can deactivate your profile to suspend one or more deliveries.


How long will my data deliveries be retained?

Your data deliveries are held permanently  and can be retrieved at any time.


When will I receive a data delivery?

As a rule, we provide a new data delivery for the relevant offices every week.


How will I be informed about a data delivery?

You will receive a notification by e-mail for each delivery that is ready.


How can I view and process my downloaded data deliveries in the DEPAROM Research Client (DRC)?

Variant 1: You receive an ISO image which you can mount and then process in the DRC.

Variant 2: You receive a ZIP: Use the library function to read the data delivery via DRC.


Where can I see the history of my deliveries?

You can view the history of your deliveries in the dashboard or under “Deliveries” and download the deliveries.


What does the price model look like?

You pay 300 Euros per month for all offices. All prices are net prices.


How do I receive my invoice?

We are in the process of compiling the requirements for the automatic creation of invoices for our frontend developers. Until we are ready, we will send you the invoices by email as a PDF file or, if you wish, by post.


Can I resell the documents I receive from my search?

We do not restrict the use of the data after the purchase. This gives you the opportunity to change, extend or resell the data.

DEPAROM Research Client (DRC)

Can I use the DRC under Windows 10?

The DRC can be used from version 5.9.1 Build 516 under Windows 10 (32-/64Bit).


Can I view the data delivery offline?

After downloading, you can view your data delivery offline at any time using the DEPAROM Research Client (DRC) provided.


Can I view the data delivery online?

At the moment we cannot offer you an online version of the DRC – but we are currently working on it.